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Home > FAQ's > Questions About Your Order


Q: What is the status of my order?
A: Its easy if you have an invoice number! Just click on "Order Tracking" on the left of the website. Enter your invoice/order number and click on RETAIL or WHOLESALE. It will give you all the information about where your order is and the scheduled delivery date.

Q: How do you ship your order?
A: The majority of our retail orders are shipped via the USPS Priority Mail and wholesale orders via Fedex Ground. All Domestic USA orders are insured and trackable. Our website is tied into the Fedex and the USPS tracking system and you can see when your order was shipped and the expected delivery time.

Q: How can I check on the status of my order?
A: If you ordered online, you can check the status of your order by logging into My Account and then selecting Order History. All the information you want should be there. If you ordered by phone or by mail you can send us an email ( or give us a call at 360-210-4031

Q: How do I track my order?
A: Its easy if you have an invoice number! Just click on "Order Tracking" on the left of the website and follow the instructions.

Q: I ordered a couple of days ago, can I change my order or cancel?
A: Once you have submitted your credit card information and your order, we would prefer if you did not alter your order. Any changes that are made may slow down the shipping process and may delay your order.

That being said, if you do need to change your order, and your order has not yet been processed please send us an email (, including your order number and we will do our best to accommodate your request. Only orders that have not been shipped can be cancelled.

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