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Home > Login > Login Problems

Before reading further with troubleshooting, please make sure that you actually have created an account on our site.

The most common causes for login trouble:

  1. You forgot your password
  2. Cookies are not enabled or restricted (see below)
  3. You are not typing the email address you used to create your account OR are having a typo error
  4. CACHING by your browser of the incorrect (or with typo) Email or Password
  5. Firewall use and Browser Security Settings too HIGH
  6. You forgot the password and your email address has changed, so you can't receive it when sent to you
  7. You forgot everything, not sure what email you have used nor what password
  8. Cookie is corrupted

You forgot your password

No problem. Simply enter the email address that you have used for your username and we will send your password within a minute. This must be the email address, you designated as your user-email. The password will only be sent to that address. Use the link provided on the login page.

I'm continually prompted for my password / the system keeps looping me to the same page:

If you are experiencing looping problems you will need to enable "cookies"

Internet Explorer 5.x and above (PC)

  1. Open a browser session.
  2. From the Tools menu, select Internet Options.
  3. From Internet Options, select the Security tab.
  4. Highlight the icon for the Trusted Sites.
  5. Click the "Custom Level" button.
  6. At the bottom of the Security Settings window, make sure the "Reset to:" drop down is set to low, then click the "Reset" button.
  7. Click OK
  8. Select the "Sites" button
  9. In the Trusted Sites window, make sure the check box on the lower left hand corner is NOT selected.
  10. In the top text field type http://www.stampfrancisco.com and click "Add" to add this Web site to the your Trusted Site zone.
  11. Click OK twice.
  12. Close and reopen your browser and return to login or shop.

In Internet Explorer 5.x, specifying a site as a Trusted Site overrides your global cookie settings that manage cookies from all other sites you visit. Specifying Stampfrancisco.com as a Trusted Site allows you to accept cookies from us, yet follow the rules you have set forth for all other sites on the Internet.

Internet Explorer 6.x (PC)

  1. From the Tools menu, select Internet Options.
  2. From Internet Options, select the Privacy Tab.
  3. Click Advanced. If 'Override automatic cookie handling' is checked, uncheck it." Click OK.
  4. Make sure the slider on the left is set lower than "Block all cookies". This slider controls how cookies are managed at each site you visit. However, to always accept cookies from Stampfrancisco we need to override this setting. To do so, continue with step 5.
  5. Click on Edit which opens the "Per Site Privacy Action" window.
  6. In the text field labeled "Address of Web site", enter Stampfrancisco.com, click Allow, then click OK.
  7. Close and reopen your browser and return to Stampfrancisco.com to login or shop.

In Internet Explorer 6.x, entering a site in the "Per Site Privacy Action" window overrides your global cookie settings that manage cookies from all other sites you visit. Entering Stampfrancisco.com allows you to accept cookies from us, yet follow the rules you have set forth for all other sites on the Internet.

Netscape Navigator 4.x (Communicator) (PC)

  1. Open a browser session.
  2. From the Edit Menu, select Preferences.
  3. Under Categories, click Advanced.
  4. Select 'Accept all cookies'.
  5. Click OK.
  6. Close and reopen your browser and return to login or shop.
AOL (PC)

  1. In the AOL Settings menu, click Preferences.
  2. In the "My AOL Preferences" window, click Internet Properties (WOW).
  3. On the Internet Options window, click the Security tab, and then click Custom Level.
  4. In the Settings list, scroll down until you see the word Cookies.
  5. Click the button next to the word Enable, then click OK.
  6. You may have to quit and restart you AOL software for these settings to go into effect.
Internet Explorer 5.x (MAC)

  1. Have your browser window active, click on Edit | Preferences.
  2. In the Preferences pop-up window expand the "Receiving Files " choice if it isn't already expanded.
  3. In the drop-down list choose "Cookies".
  4. For the drop down box labeled "When receiving cookies:" choose "Never ask".
  5. Click OK.
  6. When enabling cookies, you must close and reopen your browser window(s) for the change to take place, so please do so now.
Netscape Navigator 4.x (MAC)

  1. With the browser window active, click on Edit | Preferences.
  2. In the Preferences pop-up window select "Advance".
  3. Select "Advance".
  4. In the cookies section select "Accept all cookies"
  5. You may have to close and reopen your browser window(s) for the change to take place.
Username/Password OK, but still can't login.

By default all web browsers accept cookies and work properly with all sites. However, some users may choose to disable cookies or use 3rd party privacy software that frequently deletes or blocks cookies among other things. Cookies are an essential component in web development and are absolutely neccessary to perform online authorizations, e-commerce and many other things. In order to use the site, you MUST accept our login cookie that identifies you as a valid customer. This cookie also contains your encrypted password, allowing you to enter the site without having to login on every visit.

Internet Explorer 6 offers a Privacy tab that allows you to select a privacy level and/or block cookies for all or selected sites. If you have changed these settings from the default, you may have "locked yourself out" by not accepting our login cookie. This would cause you to be returned to the login page immediately.

If this is the case, please follow the instructions below and add "stampfrancisco.com" to the "Always accept" settings in Internet Explorer. This will fix your problem and assure that your login and all other customization features will work properly.

If you are using any 3rd party privacy software to block cookies, please refer to the vendor's instructions on "always accepting" certain cookies. Every good privacy tool will have an option for that.

Some Windows-Internet Explorer users continue to report being returned to the login page when trying to log in to http://www.stampfrancisco.com

The problem seem inherent to users of Internet Explorer 6 in combination with Window XP... if you Google for login problem with Explorer 6... the web is full of other sites and users having the same problem!

Mistyping login passwords and the use of firewall applications which disallow cookies and referring URLs from being accessed are the two most common problems reported by users.

Here's how to solve these problems:

Incorrect Password Caching

User: Can't login in IE, but can login if given a different login/password or using another browser.

Problem: Incorrect UserID/Password caching in browser's password manager. User attempted to login previously, mistyped their Email/Password, and chose to save this incorrect login in their browser's password manager when prompted, "Do you want IE/NS to remember this login for this site?" Now, when that user tries to login, their browser is pulling that stored password from the profile it created and auto-completing the login email address and password fields with the wrong login.

Troubleshooting: First, verify that your account Login Email and Password is correct. Go the Stampfrancisco.com login page, stampfrancisco.com and completely delete the email and password values already filled in. You should then re-enter your email and password. Ensure that it's indeed correct.

Once you have successfully logged in, you can delete the stored profile that contains the incorrect login by opening your browser's password manager:

Internet Explorer 6: Tools > Internet Options > Content > AutoComplete > Clear Passwords
More detailed how-to below.

Netscape 7: Tools > Password Manager > Manage Stored Passwords >Find the kslc.org site and click remove

We suggest trying the following options in order until the problem is resolved

  1. While in Internet Explorer Click on Tools > Internet Options
  2. Click on the Security tab
  3. Click on Trusted sites
  4. Click on the Site... button
  5. Type in stampfrancisco.com and remove the check by "Requires server verification (https:) for all sites in the zone"
  6. Click Ok
  7. Click on the Advanced tab
  8. Click Restore defaults
  9. Remove the check by "Enable third-party browser extenstions (requires restart)"
  10. Click on the General tab
  11. Click on Delete Cookies and Delete files under Temporary Internet Files
  12. Click Apply then Ok
  13. Close all browser windows and restart

(adapted from Dartmouth University's FAQ):

  1. Press the "Refresh" or "Reload" button on your browser. (To do a "force-refresh", hold the Shift key while pressing the Refresh/Reload button.).
  2. Quit your browser, restart your browser, and attempt to log in to Stampfrancisco again.
  3. Empty your browser's cache (temporary Internet files)
    • Internet Explorer (Windows XP)
      • select Tools > Internet Options
      • in the General tab, press the "Delete Files" button, put a check mark in the "Delete all offline content" box, and press OK
    • Internet Explorer (Mac OS X):
      • select Explorer > Preferences
      • under "Web Browser", click the "Advanced" option in the left-hand window
      • press the "Empty Now" button, then OK
    • Safari (Mac OS X):
      • select Safari > Empty Cache
  4. Check your browser's security settings. Some browsers, such as Internet Explorer 6 on Windows XP, can cause problems in Stampfrancisco when the browser's security settings are set too high. Try changing to a "Medium" security level. [For Internet Explorer 6 in Windows XP, go to Tools > Internet Options > Security.]
  5. Try a different browser. Many alternate browsers are available for download such as Firefox, Mozilla, or Opera.

Additional information is available at:

  • How to troubleshoot when you cannot login to SSL secured (128-Bit) Web sites by using Internet Explorer in Windows XP Microsoft how-to. Please READ this as it regards your settings and your browser
  • A Description of the Changes to the Security Settings of the Web Content Zones in Internet Explorer 6
  • Microsoft IE Update for IE 6 Service Pack 1 if you've had trouble logging on to web sites or completing internet transactions - then you might need this update
  • Firewall Use and Browser Security Settings

    User: I'm using a firewall and can login to the Stampfrancisco.com, but not to some areas.

    Problem: By default, most personal firewall applications like Norton Internet Security will block the referring URL from being seen by the web server.

    Troubleshooting: Please refer to your firewall documentation for "Creating/customizing security rules." Disabling the firewall temporarily while using the site will also work.

    In addition, if you have configured your web browser to not accept cookies or reject all scripting, then you'll need to change those settings as well to be able to login in to your account.

    Login ID must be an e-mail address

    The username must be in form of an e-mail address. It is the email address that you selected when creating your account. For example joe@earthlink.com or joe@aol.com etc.

    You forgot the password and your email address has changed

    You will have to contact us, by using this form and we will manually look up your password and send it to you. This may take up to 24 hours, depending on the time of day, usually however a lot faster. Select "locate account" from the subjects list and explain in the text that your email address has changed and that you forgot your password.

    You forgot everything

    You will have to contact us, by using this form and we will manually look up your password and send it to you. This may take up to 24 hours, depending on the time of day, usually however a lot faster. Select "locate account" from the subjects list and explain in the text that you do not remember which email you've used and that you forgot your password. Make sure to indicate which email you would prefer to use if necessary.

    Your cookie has become corrupted

    Sometimes a cookie can become corrupt and will not return the correct value. If none of the above seems to work, you are entering the correct password and username but still can't get in, then delete all your cookies (or at least all of them that have http://stampfrancisco.com and http:www.stampfrancisco.com in the name), restart your browser and try again.

    If you are still having technical problems

    Please contact us, select "Technical Issues" in the subject line AND provide detailed information regarding the problem (browser name and version, operating system and version, type of internet connection, if you use a firewall, anti-spam software, the page URL (copy/paste in email) where you are having a problem, your correct email and password, an exact description of the steps on the site, a phone number where we can contact you and best time to call you if necessary, etc).



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