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Home > FAQ's > Ordering Information and FAQS

ORDERING INFORMATION AND FAQ

Q: How can I order from Stamp Francisco?
A: Please place your order via our SECURE website shopping cart.
    1. View the selected item
    2. Choose Mounted or Unmounted
    3. Click the "add to cart" button (default quantity is 1)
    4. To continue shopping, click "Continue Shopping"
    5. To complete the order, click on the "Checkout" button and follow the directions
    6. Your credit card will be charged immediately
    7. OR, if choosing Paypal, you will be taken to the Paypal log in page. You MUST log in and all the information will be pre-filled for you. Send payment and you are done! If not paid at checkout, your order will be cancelled.
    8. You will receive a Virtual Receipt via email
    9. We will then make the stamps just for you
    10. You will receive an email with tracking information once your order is ready to be shipped
    11. ONLY orders placed via the shopping cart earn Rubber Dividends (Loyalty Points).

    There is no need to place an order via the mail as we do accept checks via Paypal, nor via the phone or fax as we use an encrypted secure shopping cart to process your Visa, MC or Discover credit cards either directly or via Paypal if you choose. Your credit card information is not saved on our servers nor anywhere else at our company to provide you with the ultimate in safety.

Shop at Rubber Stamp Conventions:

Stamp Francisco attends a select number of stamp and craft shows in the US and abroad.

We manufacture over 14,000 rubber stamp designs and bring around 700 designs at shows.

In the USA and for Stempel Mecca we offer advance ordering and we will bring your stamps to you. Order at least 2 weeks before the show dates.

Click "here" for our schedule

Online specials and show specials are not related.

Rubber Dividends© are no longer earned on show purchases (except on pre-orders) as the online shopping cart is now independent from the laptop we take to a convention.

Rubber Dividends are NOT redeemable at rubber conventions.

We do not accept checks for payment at stamp conventions.

Q: How fast do you ship orders?
A: We process all orders promptly but in order to offer such a large selection of designs, all stamps are made to order and since we have no control on how any orders are placed daily nor how large are said orders... all times are ESTIMATED.

If you are placing your order over the weekend or on a Holiday, we'll process your order on the next business day.

Unmounted, unmounted sets and collage sheets are usually shipped 3-4 working days following receipt of your order.

Wood mounted rubber stamps are usually shipped within 6-7 working days following receipt of your order. Rubber stamps are hand indexed and need to be completely dry before being packaged.

Please allow 8-12 working days for ALL large orders (Please allow EXTRA time during Holidays or when we are exhibiting at a rubber stamp convention sending out our Newsletter or having a sale.) Check the homepage for up-to-date information. Our busiest Holiday Season is from 8/15-1/15.

We ship FOB Camas, WA near Portland, OR.

Q: Do you have a minimum order?
A: There is no minimum order for retail mail order.. though if you wish to keep your shipping cost down it make sense to order multiple rubber stamps at the same time.

Q: I purchased from you before and I did not receive any email or password to access my account.. what's up with that? (Everyone on file, was emailed in November 2007)
A: If you provided us with your name, we may not have a current email address for you. Please "Contact Us" to locate your account: first name, last name, home phone, address, city, zip. (Select "Locate Account" from the subject line choices).

If you purchased from us before and did not provide any information then you are not in our database and will need to create an account.

Q: Do you ship everywhere?
A: No- we do not ship to Nigeria and reserve the right to not ship to certain countries.

Q: How come I saw an item on your site a couple of days ago and now it's no longer there?
A: We may have limited quantities of items on hand from other vendors. Once sold out the items are removed. Specials are also only available on a limited basis. Always feel free to email and ask if you're looking for a particular item and we can let you know the expected date of arrival.

Q: How do I add, remove, or change the quantity of an item that I added to my shopping cart?
A: To remove an item from your shopping cart, first go to the shopping cart page. To do this you need to either click on the cart or checkout buttons located at the top of all our pages, or click the cart button located in the left menu. Then you simply need to find the product you wish to remove and press the remove button. To change the quantity, simply find the quantity field next to the product, change the number, and press update. At anytime you can also move product from the cart, the wish list or the gift registry with marking the appropriate box and press update.

Q: How come after I added an item my shopping cart is still empty?
A: If you thought you added items to your shopping cart but found your cart empty when you went to check out, you've probably disabled the cookies settings on your browser. Items stay in shopping 24hrs then are automatically deleted.

Q: How can I ask for special requests for my order?
A: Any special instructions that you would like for your order (ie: required ship by date) must be included in the "comment" box located in your shopping cart at checkout.

Q: What should I do when my address or email change?
A: You can update your online account anytime by just logging in and changing any information you care to in "My Account". If your e-mail changes, enter the change and if you subscribe to the newsletter, you will need to unsubscribe the old email and subscribe the new email.


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